RAD Safeguarding Policy

RECOVERY Assistance Dogs Safeguarding Mission Statement

RECOVERY accepts the challenge of supporting vulnerable young people and adults in order that they can have capacity to make their own choices in life. The Charity strives to prepare and help people safeguard themselves to protect their own rights in order to live an independent lifestyle. Marginalised individuals need safeguarding in the workplace and the community.



Abuse may consist of a single or more than one act. It may be physical, verbal or psychological. It could be an act of neglect or when a vulnerable adult is forced to enter into a financial or sexual transaction against their will. 

This policy provides a framework for the protection of vulnerable adults from abuse in co-operation with Leicester, Leicestershire and Rutland Multi Agency policy and this is to be found at http://www.llradultsafeguarding.co.uk/

RECOVERY Assistance Dogs Clients, its staff and volunteers, are guided by the following principles: 

    • Behave in a way to support the rights of a human being recognising an individual’s capacity to choose for themselves and have free will. Allow clients to leave RECOVERY Assistance Dogs as their own choice. They should be encouraged to fill in a Feedback Form or to follow the Complaints Procedure if necessary. They will be deemed to have left RECOVERY Assistance Dogs when they have returned all the Vis Jackets and any other RAD Merchandise.

    • Actively promote the peace and well being of vulnerable adults through the services provided by our charity. 

    • Be pro-active and work within an inter-agency framework. 

    • Enable individuals who are at risk of losing their right to an independent lifestyle to make the right choices (with support from other agencies)

    • Give guidance as to the law and statutory rights so that individual freedom and peace can be protected. 

    • Recognise that free will of human beings sometimes leads to mistakes and be aware or share experience to avoid risk.

    • When individuals have lost the right to make their own decisions patiently enable and encourage them to understand their own rights and ability to have capacity. 


Clients, Volunteers, Staff & all Stakeholders have a choice whether to give donations or Fundraise for the Charity. Everyone has a choice whether to fundraise without compulsion.  No-one shall be treated differently because they do or do not support the Charity financially or otherwise.


RAD takes name calling seriously and no client, Staff Member, Volunteer or Stakeholder shall be called abusive names. If a complaint is made, then the incident shall be shared with the actions done & words spoken. Opinions & names (bully, liar etc.) should be avoided at all costs. It is important that the Charity and all Stakeholders abide by the Data Protection Act & GDPR Guidelines.


If a Client chooses to leave RAD for any reason (whether due to choice, retirement, death or unsuitability of the dog) then RAD will make every endeavour to follow the client’s wishes. The Client needs to return the RAD Vis Jacket as an indication that they no longer want their dog to be part of the RAD Programme.

RAD makes a commitment to remove all information about the dog or Client off the RAD Website or Social Media as soon as the RAD Vis Jacket is returned and within a month from the time asked to do this. Also RAD will endeavour to remove the Client from any email or phone lists or database within a month. 
Also any Sponsors of any dogs that have left RAD will be notified immediately and given an opportunity to continue to sponsor another dog if they choose to do so. 


If anyone has a complaint they are encouraged to follow our procedure so that we are guided by the Data Protection Act. A formal complaint should be made & and proper investigation procedures followed before the Charity Commission needs to be involved. 


Clients are reassured of RAD’s Staff & Volunteers commitment to Confidentiality. However, it is made clear that Staff and Volunteers have a right and duty to have regular and adequate Supervision. This means that it is encouraged that anyone can discuss their concerns about a person with a Senior Member of Staff. 

If a Staff Member or Volunteer is off sick, then it is permitted for a Client or another Stakeholder to know this information only but no details should be given about the sickness. This includes whether it is a Mental or Physical Health problem. 

Also If the person feels that they are off work for any reason other than sickness then this should be Confidential too. This includes if the person that is off has a grievance against their working conditions or the behaviour of another Member of the Charity then this should be discussed only with a Senior Member of Staff not with other Clients, Volunteers or Staff or with anyone outside the Charity. 


RECOVERY commits to training programmes for staff and volunteers on ‘self-harm’ or training relevant to protection of vulnerable adults who have mental health needs. 

RECOVERY will nominate a senior person to be the protection officer to support and advise staff and volunteers. Also to liaise between agencies. 
A ‘no Secrets’ Consultation conference was attended on 3 June, 2008 at Birmingham. We reviewed the ‘Adult Safeguarding’ policy of ‘No Secrets’ and decided some legislation was needed to support and acknowledge the capacity of vulnerable adults.



The Charity recognises that some of our Clients & Volunteers have Mental Health problems that cause them to perceive the situation wrongly & take offence. As a Charity Staff & Trustees take steps to make sure that the truth is known so that Clients do not worry or misunderstand the Charity's good intentions

Sometimes due to the nature of Mental Health problems people find it difficult to believe the truth. They may worry about or have fear. This is false evidence that appears to be real and we have objectives to deal with fear. These are some of them below:

RAD never advises persons with mental health issue to stop taking prescribed medicines.

RAD has a Policy not to talk about prescribed medicines. If the client wants a RECOVERY Support Worker to visit their GP with them this would be possible. If someone does want to lower or go off their drugs, then RAD does NOT recommend this but advises that the Client consult their GP or Consultant about this. 

Administering homeopathic remedies to individuals in psychiatric care without consulting their clinicians.

If a client would like to take a Homeopathic Remedy, we have a document ‘Use of Homeopathy When Taking psychiatric drugs’. The client has to sign this and recognise that they should talk to their GP. It would be against the Data Protection Act for us to talk to their Clinician.


RAD accepts that some behaviour and actions make vulnerable clients and staff feel uncomfortable. 

RAD recognises that having a Mental Health condition can be challenging and some clients feel uncomfortable in certain situations. They lack inner peace and find communicating with others difficult. Staff make every effort to stay calm and be peaceful when Clients are verbally and even physically abusive. 
RAD encourages Staff & Volunteers to reflect on their behaviour and reactions in these uncomfortable situations. Everyone has the opportunity to have Supervision to help them to improve their behaviour & attitude. 

RECOVERY Support Workers have access to a trained Counsellor on a 3 weekly basis. Volunteers can talked to a Member of Staff with Counselling Skills. 

RAD does not Force religious beliefs on vulnerable adults with mental health problems. 

RECOVERY Assistance Dogs is a Mindful Employer and it has atleast 75% of its Workforce of Staff & Volunteers who have experienced severe or common Mental Health problems. Often people with a history of Mental Health are spiritually aware. We work well with people of all faith & none. In our Charitable Objectives we use the Christian Healing Ministry of prayer to relieve Mental Health conditions & protect Mental Health: 
3 (c) "To advance education, relieve mental health conditions, problems discrimination and stigma; preserve and protect mental health by the use of Centering Therapy, The Christian Healing Ministry, Complementary Alternative Medicine (CAM) and RECOVERY Assistance Dogs throughout the UK."

Whenever we pray we ask if all present would like to pray. If anyone does not want to pray, then either we pray later or those that don’t want to pray go & get a cup of tea in the kitchen. It is always made clear that no-one has to pray unless they feel the desire to. We recognise the Human Right to Freedom of Speech and people’s right to pray if they would like to. 

Staff, Volunteers & Clients are not allowed to force their beliefs on anyone. We value & respect eachother’s beliefs no matter what faith or none. We listen to eachother. In 2015 we did a Near Neighbours Funding Project that specifically helped us to value & listen to those of different faiths. 

Updated 09.06.20


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